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Homethority Maintenance Inc. Privacy Policy

Homethority Maintenance carries out its privacy policy under both the Privacy Act and the Personal Information Protection and Electronic Documents Act (PIPEDA), we collect personal information as defined by section 3 of the Privacy Act. We are committed to respecting the privacy rights of everyone whose personal information we have collected.

What personal information do we collect?

We only collect personal information that is directly related to the services we provide. We only collect what we need. We may for example, collect your name, contact information, and views in connection with an investigation or a consultation. We may also collect your IP address if you visit our website.

We collect the following personal information from you and we use this information for the following:

  • Contact information such as name, email address, mailing address and phone number

    • To fulfill your order and service your home;

    • Respond to customer service and information requests;

    • Send you a newsletter;

    • Administer your account;

    • Send you marketing communications.

  • Billing information such as credit cards and billing address

    • Arrange payments and to send you an order confirmation.

  • Sensitive home ownership information such as security alarm codes and deadbolt codes

    • To gain access to your home under your expressed authorization.

  • Preference information such as products, supplies, order history and marketing preferences

    • Send you requested service and product information, as well as product updates or warranty information.

  • Demographic information such as age, education, family members and interests

    • Conduct research and analysis.

  • As is true with most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operation system

    • Display content based upon your interests;

    • Improve our website and marketing materials.

Who sees your personal information?

We will not disclose your personal information without your consent unless it is allowed under section 8(2) of the Privacy Act. In this case, we will aim to disclose only the specific information that is needed under the circumstances and, wherever possible, will inform you about the disclosure.

Access to personal information within Homethority will be restricted to those staff members who need the information in order to carry out their job duties. Those employees will maintain the information in the strictest of confidence and will not provide access to the information to anyone who is not authorized.

All individuals we hire under contract or other means to conduct business on our behalf will be required to respect the provisions of the Privacy Act as well as this Policy and related internal procedures. Violations of any part of the contractual agreement may result in termination of the contract.

How do we protect your personal information?

At Homethority, we will protect personal information from loss or theft, unauthorized access, use or disclosure, modification or destruction through appropriate administrative, technical and physical security measures and safeguards.

The level of safeguards used to protect personal information will depend on the:

  • sensitivity of the personal information;

  • amount, distribution and format of the information;

  • method of storage.


Wherever possible, we seek a person’s consent before we collect their personal information. The form of consent may vary depending on the circumstances and the type of information being requested. Consent can be express or implied, and can be provided directly by the individual or by an authorized representative.

Express consent is preferred. Express consent can be given orally, electronically or in writing. Implied consent may be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication or providing a name and telephone number to receive a response to a question. When determining the appropriate form of consent, we take into account the sensitivity of the personal information, the reasons we are collecting it, and the reasonable expectations of the person. When using personal information for a new purpose, we will document that new purpose and ask for consent again.

We will not use your personal information without your consent unless it is either:

  • for the same purpose for which the information was originally collected or compiled,

  • consistent with that purpose,

  • for a purpose that may be disclosed under section 8(2) of the Privacy Act.

Retention and destruction of personal information

We are responsible for ensuring that all personal information is managed within a set life cycle. According to the Privacy Act, the Privacy Regulations and the Library and Archives of Canada Act, personal information we use to make a decision about an individual shall be retained for at least two years after that decision was made. This allows the person time to exercise legal recourse and provides them with a chance to exercise all their rights under the Privacy Act.

We will retain personal information in accordance with the maximum retention periods set out under the Library and Archives of Canada Act.

Access or corrections to personal information

Homethority has no issues allowing individuals to access or to correct their personal information. Homethority will act upon a request, after the individual has been verified. Clients also have the right under the Access to Information Act to formally request access to information in our files, which may contain their personal information.

We make every effort to ensure that information we use to make a decision that directly affects someone is as accurate, up-to-date and complete as possible. This also applies to personal information disclosed to third parties.